Privacy Policy

Effective Date: June 13, 2025

Welcome to New Life Pay, the official mobile banking app for members of New Life Thrift and Credit Cooperative Society Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

About Us

New Life Thrift and Credit Cooperative Society Ltd was established in 2020 in Nalbari, Assam, with the vision to make financial services accessible to all members of the community. Over the past 4 years, we have grown to over 500 members, each benefiting from our personalized financial services, including loans, savings, and RD accounts. We are fully digital, offering mobile banking services that ensure you can manage your finances anytime, anywhere.

Information We Collect

When you use New Life Pay, we may collect the following types of information:

Personal Information: Name, phone number, address, date of birth, membership number, and other details required for account management and verification.
Account Information: Account balances, transaction history, loan details, RD account details, and other financial information related to your membership.
Device Information: Device type, operating system, and mobile network information (used only for technical and security purposes).
Usage Data: Interactions within the app to help us improve functionality and user experience.

How We Use Your Information

Your information is used strictly for:

Providing secure access to your financial information and services.
Managing your membership account and transactions.
Sending important account notifications and updates.
Improving app performance, security, and customer support.
Compliance with regulatory requirements.

Data Sharing and Disclosure

We do not sell or share your personal information with third parties except:

With your consent.
When required by law or regulatory authorities.
With authorized service providers who help us operate the app under strict confidentiality agreements.

Data Security

We implement strong security measures to protect your personal and financial information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we encourage you to take precautions to protect your account credentials.

Data Retention

We retain your personal data for as long as your membership is active or as needed to provide services and meet legal obligations.

Children's Privacy

New Life Pay is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

New Life Thrift and Credit Cooperative Society Ltd
Nalbari, Assam, India
Email: [Insert official email here]
Phone: [Insert official phone number here]